From 2012 to 2015, Phillips conducted backstage interviews for the WWE App on Raw and was the lead announcer on Superstars, Main Event and SmackDown, flanked by color commentators Jerry Lawler and Byron Saxton, until he was replaced by NXT's play-by-play commentator Rich Brennan on the August 27, 2015 episode of SmackDown. He also served as the Social Media Lounge host on all WWE pay-per-view pre-shows, until Fastlane 2017, when Charly Caruso took the Social Media Lounge, and also conducted backstage interviews for WWE.com.
Starting in 2016, Phillips served as lead play-by-play announcer for the SmackDown Live commentary team. After winning the United States Championship against Kevin Owens at Payback, Chris Jericho put both Phillips and Raw reporter Mike Rome on The List for both interrupting his goodbye to Raw general manager Kurt Angle. He was the lead commentator for the NXT brand tapings and broadcasts since 2014 until being replaced by Mauro Ranallo in 2017.
Phillips also acted as lead play-by-play announcer at WrestleMania 33 on April 2, 2017 for the SmackDown brand. Philips also led commentating in 205 Live before Vic Joseph replaced him.
Phillips filled in for Michael Cole on the October 2, 2017 Raw so that Cole could attend the wedding of his son.
On October 5, 2019, WWE announced that a new commentary team will be on NXT UK, with Phillips serving as color commentator.
On November 1, 2019, due to significant flight delays, Phillips filled in on commentary for Michael Cole and Corey Graves on SmackDown with other substitute announcers Renee Young and Aiden English in the first hour and Pat McAfee in the second hour.
Phillips also acted as lead play-by-play announcer at Royal Rumble on January 26, 2020 for the Raw brand, then the next day, Phillips announced that he would return for his new play-on-play commentator role on Raw, replacing Vic Joseph and joining Jerry Lawler and Byron Saxton.
On March 12, 2020, Phillips left the announce team on NXT UK, as he was replaced on play-by-play commentary by Andy Shepherd.
In April 2021, it was announced that Phillips would be replaced by Adnan Virk in his role as play-by-play commentator for Monday Night Raw. On May 27, 2021, WWE announced they had released Phillips from his contract, ending his nearly nine year tenure with the company.